Rewst

Live Status\Incident History

October 10, 2024

Healthcheck Assertion Failed

Outage

Opened: Oct 10, 2024, 2:39 PM UTC

Duration: 20m 45s

Affected services:Workflow Execution Monitoring - EU

  • Opened
    Oct 10, 2024, 2:39 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 10, 2024, 3:00 PM UTC

    Issue resolved on monitor recovery.

Healthcheck Assertion Failed

Outage

Opened: Oct 10, 2024, 12:14 AM UTC

Duration: 9m 42s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Oct 10, 2024, 12:14 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 10, 2024, 12:24 AM UTC

    Issue resolved on monitor recovery.

October 4, 2024

Healthcheck Assertion Failed

Outage

Opened: Oct 4, 2024, 7:20 PM UTC

Duration: 19m 57s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Oct 4, 2024, 7:20 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 4, 2024, 7:40 PM UTC

    Issue resolved on monitor recovery.

September 30, 2024

Healthcheck Assertion Failed

Outage

Opened: Sep 30, 2024, 10:46 PM UTC

Duration: 21m 33s

Affected services:Workflow Execution Monitoring - EU

  • Opened
    Sep 30, 2024, 10:46 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 30, 2024, 11:08 PM UTC

    Issue resolved on monitor recovery.

September 25, 2024

Healthcheck Assertion Failed

Outage

Opened: Sep 25, 2024, 11:00 AM UTC

Duration: 1h 11m 40s

Affected services:Workflow Execution Monitoring - EU

  • Opened
    Sep 25, 2024, 11:00 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 25, 2024, 12:12 PM UTC

    Issue resolved on monitor recovery.

September 21, 2024

Healthcheck Assertion Failed

Outage

Opened: Sep 21, 2024, 5:36 PM UTC

Duration: 10m 1s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Sep 21, 2024, 5:36 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 21, 2024, 5:46 PM UTC

    Issue resolved on monitor recovery.

September 9, 2024

Healthcheck Assertion Failed

Outage

Opened: Sep 9, 2024, 4:19 AM UTC

Duration: 45m 14s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Sep 9, 2024, 4:19 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Sep 9, 2024, 5:04 AM UTC

    Issue resolved on monitor recovery.

August 25, 2024

Healthcheck Assertion Failed

Outage

Opened: Aug 25, 2024, 12:15 AM UTC

Duration: 12m 35s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Aug 25, 2024, 12:15 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 25, 2024, 12:28 AM UTC

    Issue resolved on monitor recovery.

August 13, 2024

Healthcheck Assertion Failed

Outage

Opened: Aug 13, 2024, 10:37 AM UTC

Duration: 19m 56s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Aug 13, 2024, 10:37 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 13, 2024, 10:57 AM UTC

    Issue resolved on monitor recovery.

August 10, 2024

Healthcheck Assertion Failed

Outage

Opened: Aug 10, 2024, 1:29 AM UTC

Duration: 50m 57s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Aug 10, 2024, 1:29 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 10, 2024, 2:20 AM UTC

    Issue resolved on monitor recovery.

August 7, 2024

Update Service Ticket Action Failure

Minor Outage

Opened: Aug 7, 2024, 4:22 PM UTC

Duration: 3h 17m 14s

Affected services:Workflow Execution Monitoring - North America

  • Investigating
    Aug 7, 2024, 4:22 PM UTC

    We have detected an issue that is affecting workflows that update PSA tickets. We are actively looking into the issue and will provide a solution and updates as soon as possible. We apologize for any inconvenience.

  • Identified
    Aug 7, 2024, 5:50 PM UTC

    The action affected is: ConnectWise Update Service Ticket (v1). Workflows that contain this action are failing. This also affects crates that use this action, such as User Onboarding and User Offboarding V1 and V2. Once the recovery process is complete, we will re-run all failed New User Workflows.

  • Resolved
    Aug 7, 2024, 7:39 PM UTC

    We are pleased to inform you that the issue affecting workflows containing the ConnectWise Update Service Ticket (v1) action has been successfully resolved. Normal functionality has resumed. All services should now be operating as expected. We will now begin re-running the New User Workflows that failed today. We apologize for any inconvenience caused during this period and appreciate your patience and understanding. If you encounter any further issues or have any questions, please do not hesitate to reach out to our support team.

Healthcheck Assertion Failed

Outage

Opened: Aug 7, 2024, 12:12 AM UTC

Duration: 10m 15s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Aug 7, 2024, 12:12 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Aug 7, 2024, 12:22 AM UTC

    Issue resolved on monitor recovery.

July 17, 2024

Healthcheck Assertion Failed

Outage

Opened: Jul 17, 2024, 2:12 PM UTC

Duration: 10m 24s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Jul 17, 2024, 2:12 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 17, 2024, 2:22 PM UTC

    Issue resolved on monitor recovery.

Forms users unable to log in

Minor Outage

Opened: Jul 17, 2024, 10:53 AM UTC

Duration: 56h 36m 51s

  • Investigating
    Jul 17, 2024, 10:53 AM UTC

    Forms users are reporting the inability to log in to Rewst or very long wait times for logging in.

  • Investigating
    Jul 17, 2024, 12:36 PM UTC

    Performance for forms-only user logins has been improved, but we are still working on permanent resolution.

  • Identified
    Jul 17, 2024, 2:22 PM UTC

    We have identified an issue within our forms trigger that could potentially be the source of the intermittent login delays. A fix has been applied to address this, and we are actively monitoring the situation to ensure the effectiveness of the solution. Please report any further login delays.

  • Identified
    Jul 17, 2024, 2:25 PM UTC

    This issue is also being tracked on our docs site here: https://docs.rewst.help/updates/issue-alerts

  • Monitoring
    Jul 17, 2024, 3:46 PM UTC
  • Investigating
    Jul 18, 2024, 8:17 AM UTC

    We are continuing to see some issues and are continuing to investigate

  • Monitoring
    Jul 18, 2024, 10:32 AM UTC

    The root cause has been identified and a temporary measure has been put in place to resolve the issue. We will update further once a permanent fix has been deployed, but the platform should now be running as expected.

  • Resolved
    Jul 19, 2024, 7:29 PM UTC

    This issue has been successfully resolved and we are closing this alert.

July 9, 2024

Site Unreachable

Outage

Opened: Jul 9, 2024, 2:07 AM UTC

Duration: 17m 59s

Affected services:Workflow Execution Monitoring - EU

  • Opened
    Jul 9, 2024, 2:07 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jul 9, 2024, 2:25 AM UTC

    Issue resolved on monitor recovery.

June 24, 2024

Site Unreachable

Outage

Opened: Jun 24, 2024, 9:01 AM UTC

Duration: 21m 32s

Affected services:Workflow Execution Monitoring - EU

  • Opened
    Jun 24, 2024, 9:01 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 24, 2024, 9:02 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jun 24, 2024, 9:06 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jun 24, 2024, 9:26 AM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jun 24, 2024, 7:01 AM UTC

Duration: 9m 7s

Affected services:Workflow Execution Monitoring - EU

  • Opened
    Jun 24, 2024, 7:01 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 24, 2024, 7:10 AM UTC

    Issue resolved on monitor recovery.

June 22, 2024

Healthcheck Assertion Failed

Outage

Opened: Jun 22, 2024, 12:29 AM UTC

Duration: 31m 11s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Jun 22, 2024, 12:29 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 22, 2024, 12:40 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jun 22, 2024, 12:55 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jun 22, 2024, 1:11 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Jun 22, 2024, 1:47 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Jun 22, 2024, 1:51 AM UTC

    Issue resolved on monitor recovery.

June 21, 2024

Healthcheck Assertion Failed

Outage

Opened: Jun 21, 2024, 12:02 AM UTC

Duration: 8m 54s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Jun 21, 2024, 12:02 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 21, 2024, 12:11 AM UTC

    Issue resolved on monitor recovery.

June 14, 2024

Site Unreachable

Outage

Opened: Jun 14, 2024, 6:06 AM UTC

Duration: 1m 22s

Affected services:Workflow Execution Monitoring - EU

  • Opened
    Jun 14, 2024, 6:06 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 14, 2024, 6:07 AM UTC

    Issue resolved on monitor recovery.

June 12, 2024

Healthcheck Assertion Failed

Outage

Opened: Jun 12, 2024, 3:31 AM UTC

Duration: 16m 51s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Jun 12, 2024, 3:31 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 12, 2024, 3:47 AM UTC

    Issue resolved on monitor recovery.

June 8, 2024

Healthcheck Assertion Failed

Outage

Opened: Jun 8, 2024, 11:46 PM UTC

Duration: 9m 29s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Jun 8, 2024, 11:46 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 8, 2024, 11:56 PM UTC

    Issue resolved on monitor recovery.

June 7, 2024

Healthcheck Assertion Failed

Outage

Opened: Jun 7, 2024, 6:56 PM UTC

Duration: 1h 22m 48s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Jun 7, 2024, 6:56 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 7, 2024, 8:18 PM UTC

    Issue resolved on monitor recovery.

Site Unreachable

Outage

Opened: Jun 7, 2024, 8:46 AM UTC

Duration: 19m 51s

Affected services:Workflow Execution Monitoring - EU

  • Opened
    Jun 7, 2024, 8:46 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 7, 2024, 9:06 AM UTC

    Issue resolved on monitor recovery.

June 5, 2024

Healthcheck Assertion Failed

Outage

Opened: Jun 5, 2024, 4:19 PM UTC

Duration: 14m 54s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Jun 5, 2024, 4:19 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Jun 5, 2024, 4:33 PM UTC

    Issue resolved on monitor recovery.

May 22, 2024

Healthcheck Assertion Failed

Outage

Opened: May 22, 2024, 6:05 AM UTC

Duration: 46s

Affected services:Workflow Execution Monitoring - EU

  • Opened
    May 22, 2024, 6:05 AM UTC

    Issue opened on monitor failure.

  • Resolved
    May 22, 2024, 6:06 AM UTC

    Issue resolved on monitor recovery.

April 30, 2024

Healthcheck Assertion Failed

Minor Outage

Opened: Apr 30, 2024, 8:06 PM UTC

Duration: 13m 29s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Apr 30, 2024, 8:06 PM UTC

    Issue opened on monitor failure.

  • Investigating
    Apr 30, 2024, 8:16 PM UTC
  • Investigating
    Apr 30, 2024, 8:16 PM UTC
  • Identified
    Apr 30, 2024, 8:16 PM UTC

    App running, engine work in progress

  • Resolved
    Apr 30, 2024, 8:19 PM UTC

    Failed migration from new feature deployment - we are back to normal operations. We were able to fix the migration issue without rolling back. The status page will update automatically when it determines we are back.

  • Resolved
    Apr 30, 2024, 8:19 PM UTC

April 23, 2024

Healthcheck Assertion Failed

Degraded Performance

Opened: Apr 23, 2024, 4:26 PM UTC

Duration: 20m 8s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Apr 23, 2024, 4:26 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 23, 2024, 4:46 PM UTC

    Issue resolved on monitor recovery.

April 12, 2024

Healthcheck Assertion Failed

Degraded Performance

Opened: Apr 12, 2024, 1:06 AM UTC

Duration: 20m 30s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Apr 12, 2024, 1:06 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 12, 2024, 1:26 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Apr 12, 2024, 1:47 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Apr 12, 2024, 1:48 AM UTC

    Issue resolved on monitor recovery.

April 9, 2024

Healthcheck Assertion Failed

Degraded Performance

Opened: Apr 9, 2024, 6:02 PM UTC

Duration: 19m 47s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Apr 9, 2024, 6:02 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 9, 2024, 6:22 PM UTC

    Issue resolved on monitor recovery.

April 4, 2024

Healthcheck Assertion Failed

Degraded Performance

Opened: Apr 4, 2024, 8:15 PM UTC

Duration: 20m 35s

Affected services:Workflow Execution Monitoring - North America

  • Opened
    Apr 4, 2024, 8:15 PM UTC

    Issue opened on monitor failure.

  • Resolved
    Apr 4, 2024, 8:36 PM UTC

    Issue resolved on monitor recovery.