Starting June 12 at approximately 2:45 PM ET, Rewst workflows and services may experience degraded performance due to widespread service disruptions affecting large scale internet hosting providers such as Cloudflare, Google Cloud Platform (GCP), and Amazon Web Services (AWS). These third-party outages impact a range of connected services and integrations, which may have caused delays or failures in workflow executions that rely on those integrations. We recommend reviewing your workflows, particularly those involving email processing, webhook triggers, or cloud service APIs, to identify any affected runs or retries that may require attention.

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On 6th June at around 9 am ET time, we detected that workflow processing in Rewst is experiencing significant delays. Users may experience longer than usual wait times for workflows to process. We are currently investigating the issue and will provide more information as soon as it is available. If you would like any failed workflows to be reprocessed, please reach out to our support team at roc@rewst.io

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Our monitoring system has detected that authentication for some integrations in Rewst are experiencing failures. We are currently investigating the issue and will provide more information as soon as it is available.

Patch released

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As of April 3, 2025 at 12:15 PM EDT, Rewst has identified an issue that is causing service degradation in the US instance. We are actively working to resolve the issue. We will update you when a permanent fix is implemented.

Identified and patched issue with Organizations list query causing database performance issues.

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We are aware of performance issues affecting app.rewst.io in the US region and are actively investigating the root cause. We will share updates as we have them.

We’ve resolved the recent performance issues on app.rewst.io in the US region and are working on a permanent fix. Thank you for your patience.

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Shortly before 12:00 PM EST today, we became aware of an issue affecting users of the Pax8 integration on the US East instance of Rewst. This issue is resulting in "429 - Too Many Requests" errors being returned from the Pax8 integration. This issue prevents users from making changes to the Pax8 integration and running workflows utilizing the integration. This will affect users running our User Onboarding and User Offboarding crates that utilize the Pax8 Integration. Our team is actively collaborating with Pax8 to resolve the issue as quickly as possible. We are continuously monitoring the affected services to evaluate the extent and progression of the problem. We greatly appreciate your patience and understanding during this time. Updates will be shared as more information becomes available.

Pax8 actions are successfully executing

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Live App Builder sites are unavailable.

We were performing upgrades across all Rewst instances to how we provision domains for live sites. The upgrades were successful in all of our instances, but failed in prod US at 6:33 PM EST. We were troubleshooting for 50 minutes and managed to roll back at 7:23PM bringing rew.st domains back up. There was additional work needed to get custom domains back, which was completed at 7:38PM.

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On November 6, 2024, from 10:53 AM EST to 11:40 AM EST, an unintended disruption occurred in our production environment, impacting workflow processing for our US customers. While working towards a resolution, there were failures of workflows running at the time. This temporarily affected real-time processing across parts of our application. The issue was resolved and workflows are running as normal. Thank you for your understanding as we work to strengthen our safeguards. We are committed to maintaining the reliability and resilience of our platform and will continue to enhance our processes to prevent such incidents in the future.

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Rewst is experiencing performance degradation affecting user experience. Workflows are running, however the user interface experience and workflow execution speeds are degraded. We are investigating and we will share more information as it becomes available.

We have identified the root cause of the performance issues impacting user experience on the Rewst platform. Our team has initiated remediation efforts and we are observing initial improvements in both user interface responsiveness and workflow execution speeds. We will continue to monitor the situation closely and provide further updates as progress is made. Thank you for your patience and understanding.

Update: The performance issues affecting Rewst’s user experience and workflow execution speeds have been fully resolved. Our team has completed remediation efforts, and all systems are now operating as expected. We appreciate your patience and understanding throughout the process.

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We have detected an issue that is affecting workflows that update PSA tickets. We are actively looking into the issue and will provide a solution and updates as soon as possible. We apologize for any inconvenience.

The action affected is: ConnectWise Update Service Ticket (v1). Workflows that contain this action are failing. This also affects crates that use this action, such as User Onboarding and User Offboarding V1 and V2. Once the recovery process is complete, we will re-run all failed New User Workflows.

We are pleased to inform you that the issue affecting workflows containing the ConnectWise Update Service Ticket (v1) action has been successfully resolved. Normal functionality has resumed. All services should now be operating as expected. We will now begin re-running the New User Workflows that failed today. We apologize for any inconvenience caused during this period and appreciate your patience and understanding. If you encounter any further issues or have any questions, please do not hesitate to reach out to our support team.

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Forms users are reporting the inability to log in to Rewst or very long wait times for logging in.

Performance for forms-only user logins has been improved, but we are still working on permanent resolution.

We have identified an issue within our forms trigger that could potentially be the source of the intermittent login delays. A fix has been applied to address this, and we are actively monitoring the situation to ensure the effectiveness of the solution. Please report any further login delays.

This issue is also being tracked on our docs site here: https://docs.rewst.help/updates/issue-alerts

We are continuing to see some issues and are continuing to investigate

The root cause has been identified and a temporary measure has been put in place to resolve the issue. We will update further once a permanent fix has been deployed, but the platform should now be running as expected.

This issue has been successfully resolved and we are closing this alert.

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App running, engine work in progress

Failed migration from new feature deployment - we are back to normal operations. We were able to fix the migration issue without rolling back. The status page will update automatically when it determines we are back.

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